Terms & Conditions

The client is deemed to have read, understood and accepted the Terms and Conditions. 178 AutoCare Pte Ltd shall be referred to “178 AutoCare” in the terms and conditions below.

1. Goods & Service Policy
178 AutoCare is fully committed to deliver consistent quality products and services, meeting contractual requirements and clients’ satisfaction in cost and service of work.

2. Terms & Conditions of Sales

2.1    Bookings & Payments

2.1.1 Deposits for Service Packages
A booking of service is confirmed only upon payment of the deposit amount of at least 50% of service. The deposit forms part of the final payment. Balance payment is to be paid to 178 AutoCare upon completion of the service.

2.1.2 Cancellation of Service 
Customers must inform 178 AutoCare their intention to cancel the booking at least 02 working days before the booking commence. Otherwise, there shall be no full refund of the deposit paid.

2.1.3 Then the client shall have the option to
Replace the service with an equivalent value item and the deposit shall be used as deposit for the new service.

3. Exchange and Refund Policy

3.1     Product Returns and Exchange Procedures:

(a) All requests to be emailed to info@178autocare.com
(b) Purchased products intended for return or exchange must be in their original packaging un-opened and un-used.
(c) Customers are to ensure that the return or exchange product are in sellable condition.
(d) Requests for Returns and Exchanges must be made within 3 working days after purchase. Otherwise, there shall be no refund and/or exchange.

3.2 Exchanges
178 AutoCare accepts returns for any un-opened and un-used products and will make an exchange of products of a similar value immediately upon receipt of the goods within 3 working days from the purchase date.

3.3 Refund Time Frame
We seek all customers to understand that we take all refunds seriously and see a refund request as a lapse of service. We thank you for your patience while we are investigating and the below timeframe is an arbitrary estimation for our response.
Average time to respond to an enquiry: 03 working days
Average time to resolve an enquiry: 14 working days
Average time to process a refund: Up to 2 months.

3.4 Refund for payment made by credit cards
For payment made by credit cards, all refunds once approved by the company will be made through the credit card approximately 2 months. Refund via AMEX Credit Card and/or Diners Credit Card carries a bank admin fee of 4% is chargeable, and shall be borne by the customer.

4. Warranties and Service Guarantees

4.1 We warranty our services accordingly to the plan Customers signed up. At the end of every treatment, Customers endorse satisfaction with the treatments performed.

4.2 178 AutoCare will make all efforts to ensure that the client’s expectations are met. However, for best results, the client must be committed to complete the entire recommended course. Clients shall be made aware that results vary from individual vehicles.

4.3 As part of the service guarantees, 178 AutoCare accords a cooling-off period of 03 days from date of purchase to allow customers to seek full refund if they do not wish to proceed with the service packages offered, or wish to return the unopened products.

4.4 We do not take any responsibility and we are not liable for any damage caused through use of products or services purchased through us, be it indirect, special, incidental or consequential damages (including but not limited to damages for loss of business, loss of profits, interruption or the like).

5. Redemption of promo codes or sales vouchers

5.1  Customers are advised to take note of discounted prices for selected services (in the form of issued promo codes or sales vouchers) printed in service brochures/listed on website/online promotions.

5.2  Promo codes and sales vouchers are only valid during validity period of the promotion indicated on the vouchers/communication materials

5.3  178 Autocare reserve the rights to reject any redemption of promo codes or sales vouchers without giving any reasons.

6. Sales Tactics

6.1  Representative of 178 AutoCare shall not engage in any unethical sales tactics to mislead customers/or to pressure sell products to customers during treatments.

6.2  Customers are encouraged to report any unethical incidents to the Management immediately. Customer may feedback any incidents to us via info@178autocare.com

7. Pricing & Payment

7.1  Payment

7.1.1 The client shall pay the exact amount of the service and product charges (including deposits, if any as specified in the Invoice overleaf).

7.1.2 Payments are collected in Singapore Dollars. Types of payment accepted include cash, VISA/MASTERCARD, internet bank transfer and PayNow. Cash payment is, however, not encouraged.

7.1.3 Receipts will be issued to acknowledge deposits/down payments and all payments.

7.1.4 178 AutoCare is committed to avoid over or under-charging, and to ensure correct change is given, customer is advised to double check the amount with care.

7.1.5 Price tags on products / Price for service packages as indicated on Invoice

7.1.6 Prices quoted reflects the total nett amount payable.

7.1.7 Promotional Prices are clearly displayed in promotional service brochures and our websites

7.1.8 Additional Charges for extra services are clearly stated.

7.1.9 All prices quoted for services and packages are nett prices, inclusive of any other surcharges (if any). All items and services are listed clearly in each service package, reflected in communication materials to customers.

7.1.10 178 AutoCare reserve the right to adjust the prices quoted at the time of booking for services and packages and other related services without prior notice.

8. Complaints & Claims

8.1 Any complaints or claims shall be submitted in writing within 3 days from the date of consumption of service, for our investigation. No responsibility is accepted in respect of any complaints and/or claims not made.

8.2 Customers will bear full indemnify and hold harmless against 178 AutoCare and its holding company(ies), affiliates, subsidiaries, representatives, agents, staff and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising out of or about car detailing treatments, services and/or facilities.

8.3 Upon a report of any adverse condition being received, 178 AutoCare shall at the same time be offered the opportunity to refer the customer to relevant assessor of 178 AutoCare’s choice within 7 working days for an examination report to be made. The client shall also give to 178 AutoCare a copy of any report he has earlier obtained.

8.4 Should 178 AutoCare be unable to resolve any issues within 30 days, CASE Mediation Centre will be referred to as an alternative form of redress available to customers.

9. Confidentiality of Information

9.1 Customers’ data are collected solely for completing transactions and providing service and will not be used for any other purposes.

9.2 Permission shall be obtained from the customers should their personal data be required for purposes other than internal marketing and billing.

9.3 In the event of any relocation of outlet, existing customers of the relocated outlet will be automatically transferred to another outlet within 178 AutoCare’s network of outlets.

10. Variation of Conditions

10.1 These terms and conditions shall not be amended or varied except by written agreement between the client and 178 AutoCare.

10.2 178 AutoCare reserves the right to offer a different location/date for the customers to be served. And in no way, we will be liable for any refunds in the event customers rejected the offer of relocation/change of date. While this arrangement will be avoided as much as we could; due to unforeseen operational issues; we reserve the right to arrange a different location/ change of date for the service to be carried out.

10.3 In case of dispute, 178 AutoCare reserve the rights to make any decision or arrangement, which shall be deemed as final. 

 

Updated on 08/07/2019.