Warranty T&C

Important Notice:
178 Autocare Pte Ltd makes no warranties, express or implied, including, but not limited to, any implied warranty of the merchantability or fitness for a particular purpose. User is responsible for determining whether the paint protection is fit for a particular purpose and suitable for the user’s method of application.

Limitation of Remedies and Liability:
If paint protection is proved to be defective, 178 AutoCare at its own discreet, shall refund the user to the purchase price or replace the defective product. 178 AutoCare shall not otherwise be liable for loss or damages, whether direct, indirect, special, incidental, or consequential, regardless of the legal theory asserted, including, but not limited to, contract, negligence, warranty, or strict liability.

Dealer Applicator Warranties:
178 AutoCare’s paint protection are offered extended warranties on our own to cover the value of the application performed. We are responsible for the costs of any extra warranties or remedies beyond those described herein.

Care and Maintenance:
For maximum performance of paint protection, it is recommended that the user wash frequently and take consistent care according to 178 AutoCare’s recommendation for the surfaces used. A regular application of 178 AutoCare’s range of services will help retain the lustre and performance of the paint protection.

Should you have any query with regards to warranty and recommended care, you may contact us at info@178autocare.com

 

1.Warranty Period

1.1 Warranty period commences on the day when products are applied and is only applicable to original non-processed panels. Warranty period’s duration depends on climate class and kind of treatment. This warranty is only valid if products have a 178 AutoCare-applied paint protection. During the warranty period, which commences on the first delivery date of any treated goods subject to the warranty, these products shall provide adequate protection against substrate pollution caused by external non-mechanical influences. Any warranty period shall not be extended or renewed because of repairs and/or any restoration works.

2. Warranty

2.1 Paint Protection is explicitly warranted in case of any damage resulting from:

(a) De-bonding within 12 months
(b) Flaking
(c) Blistering and cracks
(d) Corrosion with a rust degree higher than Re3 according to EN ISO 4628-3;
No Paint Protection Paint Protection shall degrade harmfully, nor shall it discolour or turn white obnoxiously, in compliance with the manufacture’s specifications.

2.2 Warranty only applies if it has been formally issued by 178 AutoCare. 178 AutoCare shall not issue any or a limited warranty if products are fitted at the customer’s or their authorised representative’s explicit request but against 178 AutoCare’s advice. Paint Protection defects which constitute less than 1 panel of the total project surface or which cannot be seen with the naked eye from a distance of at least 5 metres outside, shall be considered normal wear and tear and are therefore excluded from this warranty.

2.3 Routine paint protection maintenance service provided by 178 AutoCare is a requirement for the warranty to apply. Routine maintanence will help prolong the overall functionality and capability of the paint protection. User must book for a maintenance session within a period of no longer than 06 months from the last maintenance session.

2.4 Warranty would be void if:

2.4.1 Customer have not fully paid for their purchase
2.4.2 178 AutoCare have not received any reports and/or written notification concerning any damage claims within one week after delivery
2.4.3 Products have not been maintained according to the advised method
2.4.4 Paint Protection systems from another supplier other than 178 AutoCare have been applied
2.4.5 Complete or partial replacement has taken place with products not supplied by 178 AutoCare
2.4.6 Customer have not attended the required paint protection maintenance for a period of more than 06 months.

2.5 Warranty exclusions is excluded from any warranty, any damage caused by:
Any damage caused or applied by insured party either intentionally, knowingly or by gross negligence, even if such damage was caused with their complicity by transport damage and any paint protection damage caused by assembly work.

(a) Damages caused by war, civil war, acts of terrorism or sabotage, revolts, riots, public riots, strikes, lock-outs, requisition, embargos, epidemics, accidents and any similar facts like volcanic eruption, earthquake, flood, tidal wave or any other natural disaster of catastrophic nature. Whether direct or indirect consequences of explosions, heat developments of more than 100 ° C, radiation, atomic nucleus, radioactivity, ion radiation, toxic, explosive or dangerous nuclear fuel or waste or other unforeseen circumstances.
(b) Damages due to non-compliance with the rules on which the approval of the warranted products, profiles or materials was based.
(c) Damages caused by fundamental changes to the warranted products, profiles or materials.
(d) Damages caused by explicitly stated professional misconduct by insured party, more specifically non-compliance with laws, rules or practices which regulate the sectors of the insured party.
(e) Any damages to the paint protection due to abnormal use, normal wear and tear and ageing distortions, bending, extending, torsion and/or evolutions of the support surface.
(f) Shocks or bumps of a mechanical origin, important and serious thermal shocks or bumps, ejections and fumes from chemicals, except when homologated by an expert, any support surface or substrate which was not pre-treated in accordance with the specifications stated by insured party, an abnormal movement or subsidence of the construction work, increasing humidity, coming from foundations or extensions; water infiltrations along uncoated surfaces, structural defects of the treated surfaces, thermal shocks and/or prolonged exposure to temperatures between -20 °C and 50 °C, defects caused by mechanical damage, mechanical shocks, important thermal shocks, friction of blunt objects, splashes and fumes from chemicals and metal dust.

2.6 This warranty on the other hand could be the subject of specific exclusions in the expert’s reports

2.6.1 All damages to the paint protection which was directly exposed to a seriously corrosive or aggressive environment, such as direct pollution or deterioration by factory smoke or chemicals. Experts shall judge jointly in such a case. In case of disagreement, the expert’s opinion shall decide.
2.6.2 Damages due to one or more galvanic couples (several types of metal).
2.6.3 Damages caused by contact with liquids or materials which the paint protection is not chemically resistant against.
2.6.4 Non-justifiable delays in the execution of repairs or any preventive adjustments which were decided upon because of inspections, checks or tests.
2.6.5 All damages caused by the provisos raised by expert or customer(s) at the moment of hand-over of projects/works, subject to those provisos not having been lifted.
2.6.6 All damages caused by careless cleaning of treated surfaces with for example products which should not be used in the first place.
2.6.7 Late notification of damages; i.e. no written complaint from the purchaser within 7 working days after receipt.
2.6.8 All damages caused by a continuous or abnormal immersion in aqueous solutions (retention). Defects because of standing water, permanent or changing loads because of moisture or condensation.
2.6.9 All damages caused by applying products that no longer meet the set quality requirements from the supplier. (including use of paint protection products outside the determined periods).
2.6.10 Total or partial replacement of treated materials, structures or profiles (substrates) or parts thereof.
2.6.11 Defects of any kind and size, resulting from repairs.
2.6.12 External factors of which the occurrence could not be foreseen when technical advice or specifications list was provided. This also includes the incorrect stress grade specification (climate class).
2.6.13 Actions by third parties.
2.6.14 Moss or crusting, grass or plants which are growing too close to it, contact with unforeseen waste.
2.6.15 Defects caused by places where the paint protection Paint Protection’s curing curve can barely be realised because the location has too big a heat content (surface in relation to content).

In the event of late notification, all defects caused by the inability to timely adjust and/or repair them, shall not be covered by this warranty.

3. Inspection

3.1 All products must be inspected by warranty holder at least once every 12 months and any necessary paperwork must be provided as proof.

4. Maintenance

4.1 In northern part of Singapore, eg;- Woodlands, paint protection can get polluted because of algae growth for example, but also because of iron and/or copper particles attaching themselves to the paint protection. In coastal areas, up to approx. 25 km inland, it is mainly chlorides (salt particles) which affect paint protection and in urban and industrial areas, it is the acidic environment which pollutes paint protection daily. In addition to these specific forms of pollution, particulate matter also rains down daily in all nooks and crannies where it gets attached to all paint protection.

4.2 For coated products to be taken proper care of, they must be serviced at least twice a year in compliance with following guidelines.
Please refer to, in accordace to ISO 9223, table below:

Level Category CORROSIVITY FREQUENCY OF CLEANING
C1 Very Low Minimum once every 12 months
C2 Low Minimum once every 9 months
C3 Medium Minimum once every 6 months
C4 High Minimum once every 3 months
C5 Very High Minimum once every 1 month

4.3 Any cleaning frequency is largely determined by the degree of pollution, the nature and degree of importance and by visual aspects.
4.4 It is the task and responsibility for warranty holder toadvise the most efficient method per situation. Usually, following standard cleaning process is sufficient: 

4.4.1 All products which require cleaning must be cold (max 25 °C). remove all coarse dirt by spraying clean tap water. Do not use high pressure washers.
4.4.2 Spray/mist with neutral or weak alkaline cleaning products, not acid ones, and leave them to soak. No cleaning products must ever affect any paint protection nor any adjacent materials. Do not use any organic solvents containing esters, ketones, alcohol, glycol ether or halogenated hydrocarbon etc.
4.4.3 Do not use bleach, or any other aggressive products like laundry or washing-up detergents. Do not use any cleaning products of an unknown origin. Use pH-neutral cleaning products which are also environmentally friendly (glass, rubbers, sealants, plastics etc).
4.4.4 Removing greasy, oily or soot-like substances can be done using flavour free fuel hydrocarbon products, which are also suitable for removing remainders of stickers, silicone rubber or adhesive tape etc. It is important that these remainders are removed immediately.
4.4.5 Maximum soaking time of these products must not be more than one hour and at least 24 hours later the cleaning procedure may be repeated, if necessary.
4.4.6 Only neutral products with a PH-value between 6 and 8 can be used.
4.4.7 Manually remove any dirt from the surface using “non-woven nylon” white hand pad. Never use any abrasive and/or scratching (abrasive) cleaning products and/or tools. Emery cloth, sandpaper, steel wool, scotch-brite, wire brush and other similar coarse tools and materials must not be used.
4.4.8 Subsequently rinse thoroughly with tap water and use only 178 AutoCare’s recommended wax in the last bit after drying to provide an extra protective layer.
4.4.9 Do not rub too forcefully in order to prevent paint protection damage.
4.4.10 After cleaning, inspect paint protection for defects and have these immediately repaired professionally, should there be any.
4.4.11 Stickers, grout, sealants, scotch tape and masking tape can contain harsh chemicals and must therefore be tested before use whether they are suitable for the paint protection in question. Solar effects shall only enhance these chemicals’ aggressive properties.

5. Changes/Corrections/Errors

We reserve the right to correct inaccuracies, prices, omissions, descriptions,and errors relating to products, productions, availability and update information anytime without prior notice.

6. Transfer of Ownership

6.1 In case of transfer of ownership of the product in question and at the written request (electornic mails are included) of the previous holder and new owner addressed to 178 AutoCare, transfer of the warranty with respect to the remaining warranty period can take place, provided however, that the product’s purpose does not change. The new owner shall receive written notification (electornic mails are included), after approval by 178 AutoCare, of the transfer of warranty which shall only be valid with respect to the new owner by such confirmation.
6.2 You may transfer your warranty to the new owner of the vehicle upon sales. Under such circumstances you will then be required to pay a one-timed fee of SGD60.00 under this agreement.

7. Damages

7.1 In the event of any damages, written notification (electornic mails are included) must be filed within 5 days after ascertaining these damages, which will detail any shortcomings and any proposed repair possibilities to be executed as quicklyas possible.
7.2 The owners must immediately be informed in writing to info@178autocare.com of all types of defects which can be repaired. The date of receipt of this letter shall be the starting date of the claim.
7.3 178 AutoCare or their expert shall decide on the usefulness of summoning as soon as possible all parties concerned, in order to ascertain any damages and determine all necessary repair works.
7.4 All expertise costs shall be borne by the owner.
7.5 Warranty holder shall at all times allow and enable, both during the works and thereafter, control and inspection by or on behalf of 178 AutoCare. Warranty holder also agrees to have those ascertained defects immediately repaired and paid for which can influence all defects subject to this warranty.
7.6 For identification of any treated material, invoice date shall determine start date of any insured material.
7.7 For any ascertained defects, all guarantors shall ensure that all repair work shall take place in compliance with following conditions:

7.7.1 Any warranty is limited to, at the most, an amount equal to the amount for which the coated project, or parts of the project, respectively were accepted (excluding index/inflation) or executed (excl. 10% own risk)
7.7.2 Are excluded from any repair costs:

7.7.2.1 Disassembly costs
7.7.2.2 Any consequential damages in their broadest sense
7.7.2.3 Warranty holder must in compliance with this warranty agreement have any repair work subject to this agreement done by the 178 AutoCare or their preferred partners. In case 178 AutoCare cannot comply with their obligations resulting from agreement, it can be agreed with which 178 AutoCare’s approved sub-contractors shall execute any repair work on behalf of the warranty holder and which 178 AutoCare shall, on behalf of the warranty holder, supply allmaterials needed for these repair works.

7.8 If the warranty holder decides to have the repair works executed either not at all or in any other way, then this agreement shall become immediately and without notice or judicial intervention annulled without the warranty holder being able to derive any rights from it with respect to 178 AutoCare, who shall simultaneously be considered to be discharged from any obligations resulting from this warranty.

8. Entire Agreement

8.1 This agreement constitutes the entire agreement between the parties and will supersede all proposals or prior agreements, written or oral and all other communications between the parties relating to the subject matter of this agreement. This agreement may not be varied other than in writing, executed by the duly authorized representative of both parties. Clients and or authorized representative acknowledge that they have read and understand the terms and conditions and agree to accept these prices, fees, charges, conditions, and specifications listed herein and authorize 178 AutoCare to perform all work as specified.
8.2 Customer understands that we are not the manufacturer of the products and that we do not guarantee the quality of the products provided to us by the manufacturer.
8.3 Customer or assigned agent agrees not to do harm to 178 AutoCare by way of slander, via in-person, over the phone, in writing (published words), or by instructing other to do so as well. Any published statements made by a customer or its assigned agent must be approved by 178 AutoCare prior to publication.
8.4 In the event of any dispute, claim or controversy arising out of or relating to the information described in these terms & conditions all parties agree to resolution by Mediation/Binding Arbitration. The Mediation/Binding Arbitration will be administered in Singapore pursuant to comprehensive mediation and arbitration rules and procedures. If customer or assigned agent takes legal action against 178 AutoCare for any of the information contained in this agreement the customer or assigned agent agrees to bear all legal fees and court costs.
8.5 The validity and enforceability of this agreement will be interpreted in accordance with the laws in the Republic of Singapore applicable to agreements entered in to and services performed in Singapore. If we must retain attorneys for any reason, we will be entitled to reasonable attorney’s fees, court costs, administrative fees and interest at the maximum rate permitted by law.

9. Applicable law

This Agreement shall be governed and construed inaccordance with the laws of Singapore.

 

Updated on 09/07/2019